The key for a successful I.T involvement in any knowledge management system is deciding the type of IT deployed in the knowledge management system.
The growing importance of knowledge as a critical business resource has made executives to examine the knowledge underlying their businesses, giving rise to knowledge management systems. Advances in IT have made it easier to acquire, store, or disseminate knowledge than ever before, many organizations are employing IT to facilitate sharing and integration of knowledge. Executives must often confront the challenging task of deciding what type of IT solutions to deploy in support of their KM systems. These lines are the basic criteria for IT deployment in any knowledge management systems.
There are two basic approaches to KM for which IT can provide support: codification and personalization.
Codification: Here more explicit and structured knowledge is codified and stored in knowledge bases. The main role of IT here is to help people share knowledge through common storage so as to achieve reuse of knowledge.
Example: Electronic knowledge repositories (EKR) : like knowledge is stored in an EKR from where the employees can share the knowledge through a common source so as it is available to one and all and can be also reused whenever knowledge is required .
Personalization: Here more tacit and unstructured knowledge is shared largely through direct personal communication. The main role of IT here is to help people locate each other and communicate facilitate and to achieve complex knowledge transfer.
Example : Knowledge expert directories and videoconferencing .here the knowledge is mainly unstructured and is achieved with personal communication between the members of an organization and by using IT tools such as video conferencing makes the complex knowledge relatively simpler to gain or maybe understand .
The various organizations deploying IT in their knowledge management systems can be classified as Product based and Service based organizations.
The product based and service based organizations have different competitive bases ,like we can say that in Product based organizations competition does not lie only in the products but also in the services and the marketing for the product . Therefore we can say that in such organizations knowledge can be gained from various areas and utilize in the right way to gain competitive advantage over other organizations.
Example: Microsoft produces software products and operates in rapidly changing environments where the rate of innovation and speed of new product development is crucial,
So here technical knowledge should be gained by the product development teams before the launch of the products and then the knowledge should also be provided to the sales team so as to gain competitive advantage.
Likewise in a Service based organization the competition depends mainly on the services offered.
Example : We can take the example of Blue Dart which is a courier service organization it has a clear viewpoint that it is mainly considered with the services provided by them that is the delivery is delivered on date and to the right place.
REFERENCE: A. Kankanhalli,Sutanto J ,and Bernard C.Y.Tan (2003), Communications of the ACM , ACM ,Volume 46 Issue 9 .
The growing importance of knowledge as a critical business resource has made executives to examine the knowledge underlying their businesses, giving rise to knowledge management systems. Advances in IT have made it easier to acquire, store, or disseminate knowledge than ever before, many organizations are employing IT to facilitate sharing and integration of knowledge. Executives must often confront the challenging task of deciding what type of IT solutions to deploy in support of their KM systems. These lines are the basic criteria for IT deployment in any knowledge management systems.
There are two basic approaches to KM for which IT can provide support: codification and personalization.
Codification: Here more explicit and structured knowledge is codified and stored in knowledge bases. The main role of IT here is to help people share knowledge through common storage so as to achieve reuse of knowledge.
Example: Electronic knowledge repositories (EKR) : like knowledge is stored in an EKR from where the employees can share the knowledge through a common source so as it is available to one and all and can be also reused whenever knowledge is required .
Personalization: Here more tacit and unstructured knowledge is shared largely through direct personal communication. The main role of IT here is to help people locate each other and communicate facilitate and to achieve complex knowledge transfer.
Example : Knowledge expert directories and videoconferencing .here the knowledge is mainly unstructured and is achieved with personal communication between the members of an organization and by using IT tools such as video conferencing makes the complex knowledge relatively simpler to gain or maybe understand .
The various organizations deploying IT in their knowledge management systems can be classified as Product based and Service based organizations.
The product based and service based organizations have different competitive bases ,like we can say that in Product based organizations competition does not lie only in the products but also in the services and the marketing for the product . Therefore we can say that in such organizations knowledge can be gained from various areas and utilize in the right way to gain competitive advantage over other organizations.
Example: Microsoft produces software products and operates in rapidly changing environments where the rate of innovation and speed of new product development is crucial,
So here technical knowledge should be gained by the product development teams before the launch of the products and then the knowledge should also be provided to the sales team so as to gain competitive advantage.
Likewise in a Service based organization the competition depends mainly on the services offered.
Example : We can take the example of Blue Dart which is a courier service organization it has a clear viewpoint that it is mainly considered with the services provided by them that is the delivery is delivered on date and to the right place.
REFERENCE: A. Kankanhalli,Sutanto J ,and Bernard C.Y.Tan (2003), Communications of the ACM , ACM ,Volume 46 Issue 9 .
Hello Hamza,
ReplyDeleteI left a ans.message on your mobile, but I didn't get a response? .. I recall you spoke to Ravi on phone yesterday as you had some issues?
I am happy that to see that you have done some work on the 'Role of IT' posted wed.18th feb - which we set for last week. Your ideas and thoughts could of enhanced our discussion more on Thursday if you attended?
Please could you turn up to our meeting next week (if possible 9am?) If not 9.30am at the latest. - You have potential and we would like you to remain.
Please don't let us down - look forward to seeing you then. :)
Its good you are talking about Knowledge Management Systems... but don’t support your argument with the work of scholars, for example: Codification & Personalization, where did these terms come from..? You should mention the work of Hansen (1999)...? Visit my Blog to know more...
ReplyDeleteWhat’s exactly Electronic knowledge repositories (where you get this from...?)
Your work seriously needs referencing... because I am not sure what is your original work or copied from elsewhere... You should give credit to the Authors, because a lot work, time, effort has gone into it, otherwise it’s just theft.
Your Microsoft example is good... but is on the short side...!